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I think in terms of what an agency actually needs to get moving, you and Carolyn both were, because you had motivations to dig into the subjects—Drupal, agile methodologies, PM generally—that defined your projects. I'm not saying every client should want to get so involved, but doing so has the effect of removing the kind of client/agency frictions that (in the role of a one-person agency) I would want to avoid.

That doesn't mean you've removed all frictions altogether, though: that then also depends on your choice of agency!